Privacy Policy

This Privacy Policy explains how DIVADERME (“DIVADERME,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites (“Websites”), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

If you are a California resident, please refer to the Your California Privacy Rights section below.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit a product review through our Websites or comment on our blog, make a purchase, call or text us on the phone, communicate with us via third-party platforms and on social media, sign up to join our email list, join our DIVADERME Rewards program, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, shipping and billing postal address, phone number, credit card and other payment information, information about your skincare needs, and any other information you choose to provide.

In some cases, we may also collect personal information you provide about others, such as when you purchase an egift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests.

Information We Collect Automatically When You Interact with Us

When you access or use our Websites, we automatically collect certain information, including:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Device and Usage Information: We collect information about how you access our Websites, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Websites.
Information collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Websites and your experience, see which areas and features of our Websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Websites and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or make inferences about your preferences and interests based off your profile information.

We use the information we collect to personalize and improve your experience on our Websites. We also use the information we collect to:

Provide and deliver our products and services, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
Communicate with you about products and events offered by DIVADERME and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
Provide and administer our loyalty program;
Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
Send you technical notices, security alerts, and support and administrative messages;
Respond to your comments and questions and provide customer service;
Monitor and analyze trends, usage, and activities in connection with our Websites;
Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of DIVADERME and others;
Debug to identify and repair errors in our Websites;
Comply with our legal and financial obligations; and
Carry out any other purpose described to you at the time the information was collected.

We share personal information in the following circumstances or as otherwise described in this policy:

We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
If you submit a product review or comment on our blog, we share this information publicly on our Websites.
We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of DIVADERME, our users, the public, or others.
We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We share personal information with your consent or at your direction.

We also share aggregated, anonymized, or disidentified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Websites and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by DIVADERME and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Websites and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices or change your settings using the consent management tool on our Websites Privacy Portal

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be made at DIVADERME with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

DIVADERME is headquartered in the United States, and we have operations and service providers in the United States, Canada, and Israel. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

YOUR CHOICES

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Websites.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights regarding their personal information. If you are a California resident, this section applies to you.

In the preceding 12 months, we have collected the following categories of personal information: identifiers, information described in Cal. CIV. Code § 1798.80(e), commercial information, internet or other electronic network activity information, and inferences. For details about the precise data points we collect and the categories of sources of such collection, please refer to the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

*Category of Personal Information*	*Categories of Recipients*
Identifiers	Analytics providers Communication providers Customer service providers Fraud prevention and security providers Infrastructure providers Loyalty program providers Marketing and advertising providers Payment processors Shipping and other order fulfillment providers
Information described in Cal. Civ. Code § 1798.80(e)	Payment processors
Commercial information	Analytics providers Communication providers Customer service providers Fraud prevention and security providers Infrastructure providers Loyalty program providers Marketing and advertising providers Payment processors Shipping and other order fulfillment providers
Internet or other electronic network activity information	Analytics providers Communication providers Fraud prevention and security providers Infrastructure providers Marketing and advertising providers
Inferences	Analytics providers Communication providers Infrastructure providers Marketing and advertising providers

California's law requires that we provide transparency about personal information we “sell,” which, for the purposes of the CCPA, broadly means scenarios in which TC has shared personal information with third parties in exchange for valuable consideration. While we do not provide personal information about you to other companies for money, we do allow our advertising and analytics partners to collect certain device identifiers, commercial information, and internet or other electronic network activity information via our Websites to show ads that are targeted to your interests. For more information about having your personal information used for targeted advertising purposes, please see the Advertising and Analytics section above. In the preceding 12 months, we have “sold” the following categories of personal information to the following categories of third parties:

*Category of Personal Information*	*Category of Third Parties*
Identifiers	Analytics providers Marketing and advertising providers
Commercial information	Analytics providers Marketing and advertising providers
Internet or other electronic network activity information	Analytics providers Marketing and advertising providers

You are entitled to opt out of these sales at any time by visiting our “Do Not Sell My Personal Information” webpage here. We do not knowingly sell personal information about consumers under the age of 16.

Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, disclose, and sell, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may make these requests by submitting our web form or by emailing us at divadermecosmetics@gmail.com. We will verify your request by asking you to provide information related to your recent interactions with us, such as your name, email address, or recent purchases. We will not discriminate against you if you exercise your rights under the CCPA.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.

We offer various financial incentives. For example, we may provide discounts, coupons, and other benefits for users who sign up to receive our marketing emails or join our loyalty program. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name and email address) and commercial information (like your purchase history). You can opt into a financial incentive by following the sign-up or participation instructions provided, and you can opt-out of the financial incentive, or our subsequent use of your personal information in connection with a financial incentive, at any time by following the instructions in our promotional emails or by contacting us at divadermecosmetics@gmail.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will present to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

CONTACT US

If you require any further assistance about this Privacy Policy, please contact us by phone at 561.267.9396., by email, at divadermecosmetics@gmail.com, or by mail at:

Divaderme

[Re: Privacy Compliance Officer]

10594 Versailles Blvd.

Wellington, Florida 33449